I am a small biz.. my reputation is on the line with everything that goes out the door. I inspect every new sample book and lately have set some aside as too risky to sell.
With warranty work, the monkey is on the store's back, not ours. And my stores are pretty good about repairs and quality results.
That said, I refuse to work on Ashley furniture, and have turned MANY away. Why?? Because in the process of repairing the original complaint, too many other things either broke, failed or needed repaired in order to make MY repair acceptable... hence.. I dont work on Ashley.
With warranty work, the monkey is on the store's back, not ours. And my stores are pretty good about repairs and quality results.
That said, I refuse to work on Ashley furniture, and have turned MANY away. Why?? Because in the process of repairing the original complaint, too many other things either broke, failed or needed repaired in order to make MY repair acceptable... hence.. I dont work on Ashley.