Bimini Help

[Mojo]

Virg: We both buy tempotest from Miami. They have an exclusive for the USA. It is a great fabric.

Chris

[Virgs Sew n Sew]

Virg: We both buy tempotest from Miami. They have an exclusive for the USA. It is a great fabric.

Chris
[/quote

Wonderful <sarcasm>

I called Miami Chris and he referred me to a customer service guy as Chris can only handle customers in Florida and I'm in Nebraska.  Called number Chris gave me the day before Thanksgiving and got the guy's voice mail, which didn't concern me as lots of people take off day before and day after turkey day. 

Still hadn't heard Wed after Thanksgiving so called and left another message with his voice mail.  Called again Friday when I STILL had not heard from the guy.  Specifically asked if Keith was working and was told that he was on another call and did I want his voice mail.  I explained that I had left 2 voice mails already without hearing from the guy and could this person please hand him the message and ask him to please contact me.  This was relatively early Friday morning and never heard from the guy.

Kind of unsure how next to proceed.  Any ideas?

Thanks!

Virginia

[Mojo]

Virg:

You can be sure you will get action now. I will contact the CEO of Miami directly. I am close friends with him and I am pretty sure he wont be happy about this.

PM me your phone number please.

Chris

[Virgs Sew n Sew]

Done and done.

Thanks again!

Virginia

[Virgs Sew n Sew]

Soooo, around 11:30 more or less, the phone rang.  When I answered it, a gentleman identified himself as Keith from Miami Corporation.  He said that Chris had asked him to call me as a favor to Chris (mojo).  He further went on to say and may I quote: "I have absolutely no idea what this is about."   WTF??????  I was very incredulous when he said that.  I said to him "I have left 2 voice mails and asked another cust serv rep to personally hand you a message."  He had no reply to that so I asked him to send me a swatch card, or whatever they use, for the tempotest fabric.

Hopefully, that means the samples are on their way.

Thanks for all your help Chris!  I may actually get the samples this time.

Virginia

[Mojo]

Virg:

Tim, their CEO is out of the office till Thursday. I am betting my phone will ring Friday morning. He is going to be as livid as I am.

I did get an e-mail from Chris saying he handled it.

I am sure Tim will be calling me as soon as he is back at the office. We work close with each other and I know he wont tolerate things falling through the cracks. Please keep me posted.

Chris

[Virgs Sew n Sew]

Chris, I'll definitely keep you posted.

Thanks so much for all your help.

Virginia

[Virgs Sew n Sew]

Hey Chris!

I just wanted to let you know that I got the tempotest swatch card in the mail today.  Not bad timing considering how much mail is being sent at this time of year.

I do have a question for you.  I notice that they have coated and uncoated.  When do you want to use coated?

Thanks again for your assistance!

Virginia

[Mike]

the coating should give it better waterproofing, me I don't bother with the plusses or costing's on subrella and such I ca cant see it helping breathability which id important here in floridas humidities

[Darren Henry]

I could never justify the extra expense of the coated material and it really cuts down that breathabilty. I even notice the difference up here and we are much drier than Florida.

[Virgs Sew n Sew]

Chris:

Just thought I would let you know that I received a phone call from the VP of Miami Corp.  I had to run out and get a zipper, shoulder pads and other misc stuff from Jo-Ann's this morning.  Hubby said, rather disgruntled, that the phone had been ringing off the hook ever since I walked out the door.  He was right, 5 calls in like 45 minutes.  One of them was Miami Corp.  I called back and left VM since I got swatches but no price list, so asked for either a price list to be mailed, emailed or a phone call with prices.

Thanks again for your assistance!

Virginia

[Mojo]

I went straight to the top - the CEO. It hit the fan after that so I can understand someone like the VP calling. I was not a happy camper.

In regards to the coated product, I use non coated. Tempotest is a great fabric and much higher quality then Sunbrella. I think you will be happy using it. I have no idea what their prices are for cut yardage as we are volume buyers. The discounts on buying large full rolls can be significant but I can tell you that your price should be cheaper then Sunbrella.

Let me know if you need anything else.

Chris

[babock]

Sorry to hijack but how close are the TEMPOTEST colors to Sunbrella? For example, if you laid pieces of Navy or Beige Sunbrella/TEMPOTEST next to each other, how close do they match.

I just am thinking if 2 articles were a couple feet away from each other, would you notice.

[Mike]

ive noticed capt navy sunbrella dosent match closly the volor tr,posest has I forget its name. I miss recacril whos colors were spot on

[Virgs Sew n Sew]

I went straight to the top - the CEO. It hit the fan after that so I can understand someone like the VP calling. I was not a happy camper.

In regards to the coated product, I use non coated. Tempotest is a great fabric and much higher quality then Sunbrella. I think you will be happy using it. I have no idea what their prices are for cut yardage as we are volume buyers. The discounts on buying large full rolls can be significant but I can tell you that your price should be cheaper then Sunbrella.

Let me know if you need anything else.

Chris

I think I'm good now.  I also got a call that same afternoon from cust srvc rep (I think).  He emailed me paperwork to open an account and also gave me per yard price (under $14).  I figured you were volume quantity.

Customer is going to come over one day next week.  I need to email him today and get that scheduled.  We'll compare fabrics and see if he wants to stay with that color or switch.  He's now decided to replace both pieces which I think is wise as I can see the other side tearing out this boating season.  Replace both sides and be done with it is my attitude.

Thanks again!

Virginia