wrinkles in long cushion

[kodydog]

Last week I delivered a small sofa with one wide cushion in the seat. Customer called this morning saying when she gets up from siting in it, she sees wrinkles.

I told her I would come and wrap it with Dacron. I also told her this is typical for a cushion this size and its difficult to give enough "push" to the foam to keep the wrinkles out and still make the cushion look good. Usually I tell them this when I pick it up, but this time I forgot.

One other option could be to make two cushions out of the one. Should this be a freebee?
Any other ideas? I'll see her Friday. Thanks.

[bobbin]

I don't think it should be a "freebie", your time is your time and the batting isn't free, either, a reasonable person would understand that.  Maybe you could work out a "deal" with her since you forgot to tell her about the possibility of wrinkles, but I don't think I'd offer it unless she's pissy or asks you.  Wait and see what she wants. 

[sofadoc]

If I'm not mistaken, I think you said that you work out of your garage. So you may not want customers coming into a residential neighborhood.
But since I'm in a commercial building, I would tell her that I'll wrap it for free IF she brings it in.
I would tell her that if she can go run some errands, and come back in an hour, it will be ready.
This way, you're only out about 10-15 minutes of your time, and a few dollars worth of batting.
I'm only saying this because you said that you feel partially responsible for not warning her about the possibility of wrinkles.
Otherwise, I'd be more inclined to agree with Bobbin.

[alge]

I don't see why you should soak up all the cost, were you copying the original cushion set up or was this a custom make from scratch?

If it was a like for like recover why should you change the spec. for free? good will has a price too.

[kodydog]

Thanks everyone for the advice.

The customer is the MIL of a good, long standing client of ours. Shes also very friendly and easy to get along with. I want to do right by her as she has more work.

When I finished upholstering the sofa I put the old cushion in and it fit good, so I used it for a pattern.
The new cushion also fit good and when I sat in it I noticed a few wrinkles but they smoothed right out with my hand.

I'll charge her for the materials but not my time as its on the way to some other appointment's. Should take less than 1/2 hr.

When I Googled this there were quite a few complaints about this problem. The manufacturers call them comfort wrinkles. Maybe if I give it a cute name it'll make her feel better.

[Joys Shop]

I had the same problem with a customer
they kept insisting that the cushion didn't do this before (it had one cushion when I picked it up)

I took it back, and added some more padding in the ends to try to tighten it
but
now that I think about it
The reason it didn't do it before, is all the POOF had come out of the cushion due to use over the years,
when I redid it, I added new poof
hence
"comfort wrinkles"

I like that term  :D

[sofadoc]

The guy that came up with "comfort wrinkles" must be the same guy who coined the term "Pre-owned", instead of "used".
How about "Character sounds" instead of "squeaks"?
"Rustic charm" instead of "worn out"?
There's also "Distressed leather" instead of "flawed leather".
I'm not short, I'm just "vertically challenged".
Don't you love this age of non-offensive, politically correct buzzwords?

[bobbin]

NO! I hate it and I still use "fat" and "retarded".  And my favorite movie will always be "Blazing Saddles".   :o

[sofadoc]

Hey, I got one for lumpy cushions. How about "Luxury lumps"?

Blazing Saddles was a classic. And it was the LAST movie where I had to show my I.D. to get in.

[kodydog]

I guess there's no question where that movie got its name. Was Blazing saddles rated R?

Here's one for you sofa. I still get updates from job search sites. Guess what a Facilities Coordinator is?

[sofadoc]

Was Blazing saddles rated R?

I don't remember what the rating system was then, but you had to be 18 to get in without a parent.

Guess what a Facilities Coordinator is?

Janitor?

[kodydog]

Janitor?

You got it. Sorry no prize.

[sofadoc]

I think that from now on, anytime I have to state my occupation on any form, I'm going to call myself a "Relaxation technician".

Another example "perky-positive" terminology is when you see the term "Team Member", or "Sale's Associate" on an employee's badge.
That's just a polite way of saying "One of the cattle".

[kodydog]

NO! I hate it and I still use "fat" and "retarded".  And my favorite movie will always be "Blazing Saddles".   :o

I was watching Blazing Saddles on network TV once. they had to edit out some parts to make it suitable for all audiences. I couldn't believe they edited out the fart noises in the "eating beans around the campfire" scene.
The cowboy would lift a cheek and no noise would come out. It was pitiful.

[gene]

Folically challenged?  Bald.

Gravitationally challenged?  Fat

I don't think it would be a good idea to use 'comfort wrinkles' or 'luxury lumps' in reference to a woman.

I loved the turtles singing! (In Blazing Saddles.)

Mel Brooks used the N word to point out the stupidity of racism. Today our politically correct society won't let us use the N word in order to foster and increase racism.

gene