Lazy Boy Power Lumbar problem

[cajunpedaler]

I got this message from a friend, and since this is something I haven't seen, I thought I would post it here.  Maybe one of you's guy or gals has seen it, and has some insight or solution.

We bought two recliners from Lazy-Boy. We got the power lumbar support option.



The chair normally has those springs under the cushions on the back, providing even support, but when they installed the lumbar support option, they left out the springs on the whole back. The area between the lumbar support mechanism and the headrest is like a big hammock with a fluffy pillow on it.



The top edge of the lumbar support feels like a 2X4 across the back.



We are having 'discussions' with Lazy Boy.

Thanks.
Perry

[sofadoc]

I've sat in some of those rolling massage chairs in the mall (the ones that you put a $1 into).

When they're new, they're fairly comfortable. But when the padding on top of the rollers wears out, they can be brutal on your back.

Unless they make them with padding that can be easily replaced, I think it's a poorly designed product.

[Darren Henry]

I'd be having some SERIOUS "discussions" with Lazy Boy. Sounds like they messed up. Remove the back (should be click in place) and see what's up in there. A picture would make a very good "explanation" to them.