What is the most dramatic or significant change(s) to your business have internet sales introduced or influenced?
1. I will be first, to a degree customers now seem surprised that a shop will provide materials, products, and items needed for installation. In a word, they are schooled to think that it has to come from the net, where they do the purchasing direct. If not from the net, it has been said before, they tend to think they might be paying to much.
Doyle
If anything the internet has improved my business.
I have found that yes, there are people who say buy foam from an online foam dealer but then ask me if it is good foam they are selling. I don't know.
They feel good that they bought the foam at a discount, but again they have just raw foam with no labor so, I add dacron and labor cost, So no savings and no warranty from me.
Materials other then foam and fabric don't seem to be a problem. I don't sell staples or welting or dacron to the public.
For fabric that customers bring me, I tell them "no disclosure." It's there fabric. If there is a problem, I assume they know it and it's not my responsibility to fix or repair or adjust it. I'll work around it if I can, but it is what it is and I offer no warranty on fabric I do not supply.
That is pretty much it