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General Upholstery Questions and Comments => General Discussion => Topic started by: SteveA on September 18, 2018, 11:20:17 am

Title: No Charge ?
Post by: SteveA on September 18, 2018, 11:20:17 am
An ottoman came in with a broken leg.  Customer said could you also sew the rip between the base and top cushion.  I said sure - no worries.  I didn't add on to the estimate - I should have.
What a mistake.  To repair the leg I had to remove the cambric, tack strip, and fabric from one corner - 8 inches in each direction.  After the leg was repaired I closed up and I tried to stitch the fabric up top.  Too hard to get in there so I thought about how much time it would take to remove the base fabric completely now that I've already buttoned up around the leg. So  I start sewing it in place with 69 and as I pull the cushion up to make room for my hand I tear the thread stitches I already have in.  I switched to button thread - two hours later and the last few stitches using a hemostat - it was done. Never again - The stitches look a little like Frankenstein's head but they are strong

(https://forum.upholster.com/proxy.php?request=http%3A%2F%2Fi934.photobucket.com%2Falbums%2Fad181%2FSteveA_2010%2Fth_Mich%25203_zpsugfphj2a.jpg&hash=c3ab64c02bcaccfb01d4faaa4d828059) (http://s934.photobucket.com/user/SteveA_2010/media/Mich%203_zpsugfphj2a.jpg.html)

(https://forum.upholster.com/proxy.php?request=http%3A%2F%2Fi934.photobucket.com%2Falbums%2Fad181%2FSteveA_2010%2Fth_Mich%25204_zpsdrdfdn6i.jpg&hash=47b89a7d8024b9ebf9b312dbf34a72db) (http://s934.photobucket.com/user/SteveA_2010/media/Mich%204_zpsdrdfdn6i.jpg.html)
Title: Re: No Charge ?
Post by: kodydog on September 18, 2018, 06:06:03 pm
Your intentions were good.
Your outcome is acceptable.
As usual with good intentions your profit is negligible.
Title: Re: No Charge ?
Post by: 65Buick on September 18, 2018, 07:10:48 pm
No good deed goes unpunished.
Title: Re: No Charge ?
Post by: gene on September 18, 2018, 07:51:21 pm
My SCORE advisor:

You can be a nice person.
Or you can be a businessman.
Now, you can be a businessman who is also nice, but you make money by being a businessman.

gene
Title: Re: No Charge ?
Post by: sofadoc on September 19, 2018, 05:09:08 am
I'm not opposed to hot gluing a repair like that. Maybe one anchor stitch right in the corner.
It may not seem like a quality repair, but then again, you're not getting paid a quality rate either. If they want it done right, they can pay up. And I'll be happy to remove the whole cover and re-sew it on a machine.

I would've figured out a way to do a quick repair. No way I'm spending 2 hours for free on that corner.

Sometimes, you just do what you gotta do.

Title: Re: No Charge ?
Post by: SteveA on September 19, 2018, 08:23:48 am
I didn't think of a hot glue repair and you're right the labor was not rewarded and not worth it.  My own fault is that when I start something I'm obsessed to finish it.  I loose sight of what I'm doing until it's done but when it's done that's when I complain - passive aggressive doesn't allow for an income or maintaining the responsibility of being a good businessman .   But thanks for the hot glue idea for the next time. Flawed -  I couldn't stop sewing long enough to ask for an easier solution :)

SA