I just wanted to let everyone know about a mistake that was made RIGHT by www.fabricsupply.com.
First off, let me say that I have ordered from them in the past and received fast service and GREAT prices! Never had any problems. :D
I recently ordered 30 yards of heavy tonneau material that was on sale for $3.95/yard. This is my second order of this material. Great material at an even better price! I still had a little left, but knew I needed to re-order to finish up a couple of jobs that I had started but not finished yet.
When the material came in, I immediately noticed that it was a different grain pattern from my last order. :o I sent them an email and asked what they could do to fix it.
They said that there was a mistake in pulling the wrong material, and that they would give me a 25% refund on the material if I could use it. That was great, but I still needed to get another 30 yards of material in the correct grain pattern. I told them I would keep the material, but asked if they would be willing to ship out the new roll with free shipping.
I got a reply back that they're shipping out another roll with the 25% credit on the first roll with free shipping on the second roll, no questions asked! ;) ;D :D And even included the tracking number!
You can't ask for better support than that!
We all make mistakes in our business, but it sure is nice when a company bends over backwards to make it right! I know we have other suppliers on this forum that stand behind their products and services, and I just wanted to let everyone know how satisfied I've been with www.fabricsupply.com It helps us all out when we let each other know when we have problems, but it also helps to know there's good companies out there too.
I highly recommend that you check them out. I'm on their mailing list and get a sales flyer monthly, with great deals.
THANKS TAMMY and FABRIC SUPPLY! 800-645-9998
If you have a company that's treated you right, tell us about it!
Bobby:
I have only one question for you...............
Where the hell have you been ???????????????????
Chris
Quote from: Mojo on July 11, 2011, 02:44:58 pm
Bobby:
I have only one question for you...............
Where the hell have you been ???????????????????
Chris
Hey DUDE!
Just been busy making motorcycle gear and teaching. I'm still helping fight the spammers but haven't posted much. Still glancing over the posts though.
How's it going with you?
I am doing OK. Trying to get through summer and finish off a huge project list. I typically take summers off. :)
Glad to see you still around.
Chris