The Upholster.com Forum

The Business Of Upholstery => The Business Of Upholstery => Topic started by: bobbin on March 04, 2012, 03:44:11 pm

Title: RE: Intuit and Square
Post by: bobbin on March 04, 2012, 03:44:11 pm
I presently don't accept credit cards.  But the lovely woman who cuts my hair every 5 wks.  recently started using Square to accept credit card payments using her cell phone.  OK, so dummy me instantly wonders if I could do the same thing on my (Windows 7) laptop?  I did a few searches but came up empty handed (crummy "searcher"). 

Information eagerly awaited.  I'm nowhere near ready to "pull the trigger" but I do see the importance of CCs and the fact that the sales are basically guaranteed... checks are not!
Title: Re: RE: Intuit and Square
Post by: sofadoc on March 04, 2012, 05:36:46 pm
My wife paid for something at a flea market today to a guy that used a cell phone gadget to accept credit/debit cards.
He uses it because he's in a big open flea market with no available phone lines to hook a terminal up to.  Typical merchant rates apply, with a monthly minimum of $25.
The one downside that he mentioned was that in a big flea market, hundreds of vendors are processing all at the same time. The signal goes to one main tower, so sometimes the processing can bog down.
So from what I understand, the only advantage to using such a gadget would be mobility.
I don't know if you can use one with a laptop.
I'm assuming that it would require a cell phone with a data plan.
When I'm delivering a job, I call them first and ask how they'll be paying. If by credit/debit card, I get their info over the phone, and process the sale before I leave the shop.
It's true that checks can be risky, but having said that, I've never been given a bad check. When a customer asks me whether I'd rather them pay by check or credit card, I opt for check (no mercant fees).
And credit card payments don't post into your bank account for 2-3 days. Since 90% of my customers write me a check on a local bank, I cash them on the way home. I have free checking accounts at all the local banks, so cashing them is no problem.
The main reasons that I accept credit/debit cards, is because many customers simply don't carry a checkbook anymore (just a debit card).
And with the credit option, the customer isn't as apt to dicker about price.

Title: Re: RE: Intuit and Square
Post by: kodydog on March 04, 2012, 05:44:39 pm
I'm sure there are plenty of people on this forum who take credit cards. And at one time I did too. Credit cards can bring you extra business from customers who want to buy now and pay later. But the interest rate kills me.

I try to live debt free so why would I encourage someone else to spend money they don't have.

With me and accepting checks, I'm in their house, I know where they live, and if it bounces I can track them down.

I've only been burned once with a check and the bank made it good.
Title: Re: RE: Intuit and Square
Post by: lc on March 04, 2012, 06:00:20 pm

I don't do debit or credit cards either ., I haven't had a bad cheque yet .(.yeah we spell that word check differently we're an odd bunch ha ha

I look at it this way ., when someone is getting a sofa set done they've had it in the plannings to do so .
They are ready for that cost unlike an on the whim expenditure.
I don't want to get stuck with their silly fees with the cards and I am getting checks and cash no problem so I won't change until I start to notice a problem rising
Title: Re: RE: Intuit and Square
Post by: sofadoc on March 04, 2012, 08:00:51 pm
I agree with lc that upholstery is NOT an impulse buy. People plan for it, and save their money up before they call me.
Most of my customers that use the credit option are only doing it for the reward points. They pay the bill in full at the end of the month. If they were simply buying on credit because they couldn't otherwise afford it, they would more likely just buy new. I doubt that any of my customers are really taking on extra debt. I can't remember any "working stiff" customers using the credit option at my shop.
Also, many small to medium sized local businesses prefer to pay me with a company credit card. I get paid on the spot. If I have to wait for a check from the "head office", it could take 45 days or more.
Decorators like to manage their cashflow by plunking down plastic to pay me and their other vendors while waiting for payment from their customer.

So in conclusion.....credit cards.....I don't use them.....but I sure take them!

Title: Re: RE: Intuit and Square
Post by: MinUph on March 05, 2012, 02:46:56 am
Many people use credit cards only to rack up miles, points whatever. Pay them off each month and travel for free once in awhile. This little gadget intrigues me also. I've seen the add online. It states no monthly fees, only 2.something transaction fee.
Title: Re: RE: Intuit and Square
Post by: bobbin on March 05, 2012, 04:11:03 am
Thanks for the thoughts.  I love my credit cards.  I use them and then pay one or two bills at the end of the month.  I don't carry a balance and am what CC companies refer to as a "dead beat". 

The woman referenced above says she pays 2.75% as a transaction fee, there is no charge any "machinery", no paper supplies, etc..   My thoughts ran along the line Sofa. mentioned, an easy way for a designer to pay for work I do for them. 

Clearly, more research will be required! 
Title: Re: RE: Intuit and Square
Post by: sofadoc on March 05, 2012, 06:09:47 am
My merchant fee varies, depending on my average CC sale for the month.
For example, If I only had one $10 sale all month, my fee would be 7.68%.
But if I only had one sale of $1000, my fee would be 2.25%.
Debit cards are a flat rate of 0.65 each.
I've been accepting CC's since the early 90's. In all that time, I've never even once had to tell a customer that their card had been denied. I think that the demographic that abuses credit cards is not the same demo that has furniture recovered.

This is the CC processing company that I use. They have a wireless handheld device 4th from the top:
http://www.innovativemerchantsolutions.com/services_products/equip_software/terminals.php
Title: Re: RE: Intuit and Square
Post by: Mike on March 05, 2012, 08:28:06 pm
I used to take credit I think I had cardservice international. I received a ports or terminal it was ki da large about 4"x10" and 3" thick. It worked like a cell phone  and had a. Jolt in printer and spit out a receipt to be signed.   Not any
Ore though most all my clientele are retired and have the expendable money  me I don't have  cards I used to and I was alway paying the minimum. Buying furniture when I just got married. Racking up the bill.
Title: Re: RE: Intuit and Square
Post by: regalman190 on March 07, 2012, 05:39:08 am
My wife is a fused glass artist and has been using Square to accept credit cards on her iphone. Works great. So, I started using it in my canvas business. I use mine on my ipad. If there is no wireless, I take the information down and run it manually later. The rate is OK, but there are no equipment fees, monthly fees or required contracts. You pay only when you use it. They also give you the swipe device free and the money is in my account within 48-hours.
Title: Re: RE: Intuit and Square
Post by: MinUph on March 07, 2012, 03:39:54 pm
Goo dinfo Regalman. Thanks
Title: Re: RE: Intuit and Square
Post by: bobbin on March 07, 2012, 04:38:11 pm
It all seems to be Apple based.  And geared toward "smart phones". 

Seems my next tech. move will be to a phone in that venue.  I was hoping for something that would work with my laptop, but if it ain't meant to be that's how it'll be!
Title: Re: RE: Intuit and Square
Post by: stitcher_guy on March 10, 2012, 07:52:52 am
I've never taken credit cards in the 11 years I've been open, but in the last couple years I"ve gotten more inquiries if we handle them. My shop is three miles out of town, and I require a deposit from customers to schedule their repairs. I have to make them come back or mail a check to order material, and I take a risk scheduling without a deposit if there is no material to purchase (can leave a dead space in the schedule if they are a no-show).

I have looked into Square and Intuit. I am more inclined to go with Intuit because we use QuickBooks for our accounting, and it would be a seamless flow into the accounting for updates. The per-transaction fee is about the same (2.7% vs. 2.75%), and if I ended up doing a lot of business with credit cards, with Intuit, you can opt for a 1.6% (about that) with a $12/month fee. The reader that plugs into your smart phone (it has all the major styles of smart phone as options) seems heftier and stronger with the Intuit service.

My only up-front cost would be purchasing a smart phone (I'm still in the stone-age and don't have one), but that is cheaper than buying an in-store card reader. Doing so would require an extra $30/month data fee on my cell bill, so I guess that would in essence be the monthly service fee. Other than the credit card option, I really have no need for a smart phone.

I was talking to the Exec for the Automotive Parts and Service Association here in Illinois about credit cards. She said the contract with the credit card company that solicits members is about to run out, and the association will likely not be renewing their contract because the smart-phone method is cheaper for their members to use.

Now I just have to convince my wife that we need to take credit cards.   
Title: Re: RE: Intuit and Square
Post by: MinUph on March 10, 2012, 04:52:11 pm
I just sent for the Squareup scanner. Looked into Intuit and they don't support my Droid Razon yet. So Im gonna give Squareup a try.
Title: Re: RE: Intuit and Square
Post by: Mike on March 11, 2012, 09:59:09 am
my i phone is a 3g running 5.1 if it worked how would you  give the custromer a reciet of paymeny and what about a singed copy for you?
Title: Re: RE: Intuit and Square
Post by: MinUph on March 11, 2012, 11:54:32 am
Mike,
  As far as I can tell the receipt would be emailed to them. I believe your phone should be fine as long as you have Internet and GPS access with it.
  They sign the screen.
Title: Re: RE: Intuit and Square
Post by: Mike on March 11, 2012, 12:36:59 pm
i wonder how that would be Paul i ewouldnt want to leave a place without a proper reciet /  but many times ive taken deposits in the past over th e phone just took the numbers and then there is online sales with nop reciet in my hand
Title: Re: RE: Intuit and Square
Post by: MinUph on March 11, 2012, 02:39:37 pm
I took this from Squares site.

Tap "Continue" and input your customer's phone number or email address to deliver a receipt. If you use an iPad that's connected to a receipt printer, you'll also see the option to print a receipt.
Tip: You can always find your payment history by viewing your Sales History menu in the app or on your Payments page.

  So with the phone there is no printed receipt.

  It also states most IOs devices but doesnt list the 3g phone in particular.

What devices does the reader work with?


Square and Card Case are both supported on:
Apple iOS devices running 4.0 and up
Google Android devices running 2.1 and up

Square Register is supported on:
Apple iPads running iOS 5.0 and up

We do not currently support any non-mobile devices or other operating systems.

Apple iOS Devices

Most Apple iOS devices are supported.
iPhone 4S
iPhone 4
iPad
iPod Touch

So it looks like your phone is good.
Title: Re: RE: Intuit and Square
Post by: Peppy on March 11, 2012, 05:47:13 pm
Quote from: MinUph on March 11, 2012, 02:39:37 pm
Most Apple iOS devices are supported.
iPhone 4S
iPhone 4
iPad
iPod Touch


Quote from: stitcher_guy on March 10, 2012, 07:52:52 am
I've never taken credit cards in the 11 years I've been open, but in the last couple years I"ve gotten more inquiries if we handle them. My shop is three miles out of town, and I require a deposit from customers to schedule their repairs. I have to make them come back or mail a check to order material, and I take a risk scheduling without a deposit if there is no material to purchase (can leave a dead space in the schedule if they are a no-show).

I have looked into Square and Intuit. I am more inclined to go with Intuit because we use QuickBooks for our accounting, and it would be a seamless flow into the accounting for updates. The per-transaction fee is about the same (2.7% vs. 2.75%), and if I ended up doing a lot of business with credit cards, with Intuit, you can opt for a 1.6% (about that) with a $12/month fee. The reader that plugs into your smart phone (it has all the major styles of smart phone as options) seems heftier and stronger with the Intuit service.

My only up-front cost would be purchasing a smart phone (I'm still in the stone-age and don't have one), but that is cheaper than buying an in-store card reader. Doing so would require an extra $30/month data fee on my cell bill, so I guess that would in essence be the monthly service fee. Other than the credit card option, I really have no need for a smart phone.

I was talking to the Exec for the Automotive Parts and Service Association here in Illinois about credit cards. She said the contract with the credit card company that solicits members is about to run out, and the association will likely not be renewing their contract because the smart-phone method is cheaper for their members to use.

Now I just have to convince my wife that we need to take credit cards.   


sticher_guy- If you didn't want to buy a smart phone you could get an ipod touch. They start at $200 and you don't need a data plan to use it. Only wifi, so it would be free (with the internet you allready have.)
Title: Re: RE: Intuit and Square
Post by: regalman190 on March 13, 2012, 08:16:04 am
Here's what I do with Square. I always have my estimate with a copy. I right all the information about the deposit or payment on that. I give the customer their copy. When I run the credit card through Square, they have the choice of receiving a receipt by text message or e-mail. It's very simple. They basically have two copies. If it's over the phone, they still have the option of e-mail or text message. Also, your receipts are in your Square account, so you can always print them out or resend a copy. you can also go into your account and get detailed info about each transaction.
Title: Re: RE: Intuit and Square
Post by: socal on March 19, 2012, 09:36:43 am
i have been working part time with a estate sale company and they use the square. its pretty simple to use. you bring up the app then put the total in and swipe the card wait for it to approve then they sign the screen with their finger and ask if they want the receipt sent to there cell phone or email and thats it. the people seem to love it and they buy more stuff. there the only ones using it in our area so its one of there selling point to new clients.
Title: Re: RE: Intuit and Square
Post by: Mike on June 28, 2012, 09:40:49 am
Just bringing this back up as many of my customers are uP. orth and this may be better then waiting on a check in the mail.
Title: Re: RE: Intuit and Square
Post by: Sömnad on July 02, 2012, 06:01:25 pm
I love my Square! Really easy and cheap. 2.75% per swipe and no other fees whatsoever. Plus the reader is free! Like others have said, you can text, print or email their receipt. The reader plugs into the headphone jack of your device, so if your laptop has that jack, I would imagine you could run it on there. Since it's free and you are only charged per swipe, you could sign up and get one and you wouldn't be out anything if it wasn't compatible with your laptop.
Title: Re: RE: Intuit and Square
Post by: MinUph on July 02, 2012, 06:20:33 pm
I was just looking over the site and wanted to know about manually entered transaction. Not swiped.

What are Square's fees?

Any card swiped with Square    2.75%
Payments from customers using the Pay with Square app    2.75%
Keyed in    3.5% + 15¢
Activation    $0
Annual fee    $0
Monthly fee    $0
Gateway fee    $0
Chargeback fee    $0
Refund fee    $0
Our fees are simply 2.75% per swipe.

Every payment card we accept (Visa, Mastercard, American Express and Discover) has the same flat rate.

Our fees are taken out of each payment as they occur so there is no fee schedule. Square does not require a contract upon signup or have any monthly minimums. It doesn't cost you anything if you don't use it.
If you type in the card information manually, our fee is 3.5% + 15¢.

Note that this fee is taken out of the total amount of each transaction, including tax and tip.


If you have any further questions on Square's fees, feel free to write in here.
Title: Re: RE: Intuit and Square
Post by: Ihavenoname on July 03, 2012, 06:38:04 pm
I'd go with Intuit simply because it is a bigger company that has a phone number you can contact them with if there is a problem.  Square give you no phone number and email only if there is a problem. I don't' know about you but there is always some kind of problem sooner or later. I want to talk to a person not send an email that is hooked to an auto responder. 

From what I have seen on reviews on Square is limited contact information and all is email based. So if you are not credited $600 for a job you delivered 3 month ago, how good will you feel sending an email that is only an auto responder. 

Once I found that out, I was done.

Intuit is a big company and there are lots of phone numbers you can start calling to get a hold of someone.  Square is email.